Open Door Training & Development

"Old ways won't open new doors."

Training Topics


What educational sessions does

Open Door Training & Development offer? 

The following is a list of our

most popular seminar topics and

the groups who might benefit most

from attending:

C–Community Education     E–Employee Education     HC–Healthcare Employees     L–Leaders/Supervisors    SB-Small Business Owners

“Assertiveness 101” (C, E, HC, L, SB)

Reviews different styles of communication, why being assertive is the best method, as well as real-life practice scenarios to become more assertive.

“Benefits of Using the Life Story in Dementia Care” (C, HC)

Explains what the Life Story is, methods to develop one, and how to use the Life Story to provide better care and improved quality of life to individuals with dementia.

“Best Practices for Winning Unemployment Claims” (L, SB)

Explains the Unemployment Compensation process, including what happens at hearings, and reviews what employers can do to prepare for and win UC claims.

“Challenging Behaviors in Dementia Care” (C, HC)

Discusses such behaviors as repetition, wandering, and striking out, and how caregivers can safely respond to underlying problems and concerns while preserving an individual’s dignity.

“Choosing a Care Facility:  ‘What Do I Need to Know?’” (C)

Reviews different types of care facilities, which are appropriate for an individual’s needs, and what to look for when choosing one for yourself or a loved one.

“Creating a Culture of Fun in the Workplace” (L, SB)

This lively presentation explains what (besides money) motivates employees to stay in their jobs and provides lots of examples – many low to no-cost – that can make your work environment a fun place to be.

“Delivering Exceptional Customer Service” (E, HC, SB)

Using companies with stand-out customer service excellence as examples, this session reviews ways anyone in an organization can take their customer interaction from “good” to “exceptional.”

“Developing Employee Handbooks & Job Descriptions” (SB)

Reviews the information that every business owner should include in an employee handbook to avoid legal problems, and how to create a thorough, yet simple job description for all the positions in a company.

“Early Stage Dementia Care At Home” (C)

Discusses the balancing of safety and independence for a loved one with in the early stages of dementia; includes how to handle the changes that may occur relative to taking medication, wandering, and social interactions.

“Earning & Keeping Credibility with Your Team” (L, SB)

Describes what credibility is, why it is important for leaders to have it, and how to get it and keep it so that your team trusts you and follows you.

“Employee Coaching & Discipline” (L, SB)

Reviews assertive communication practices to be used when coaching and disciplining employees, as well as providing real-life scenarios for conducting discipline meetings and termination meetings.

“Generational Differences in the Workplace” (E, HC, L, SB)

Discusses the values and work styles of age-cohort groups, as well as ways for all generations to communicate and work more effectively together in a work setting.

“The Gift of Music in Dementia Care” (C, HC)

Using excerpts from Dan Cohen’s “Alive Inside” documentary, this session shows the profound impact that music has on individuals with dementia, from early stages to late stages of the disease, as well as how to develop a personalized music program for a person with the disease.

“HR Basics All Leaders Should Know” (E, HC, L, SB)

Employees are educating themselves about their legal rights – and what employers don’t know can hurt them – and their businesses!  This session reviews basic information business leaders need to know, including which interview questions are illegal, how to legally maintain employee files, and what kinds of information must be posted to comply with Federal and State requirements.

“How to Hire Long-Term Employees” (L, SB)

Starting before the first interview, find out ways you can find employees who are likely to be a “best fit;” this session covers how to use job descriptions to develop the right interview questions, and the three areas you should be trying to “match up” with applicants during every interview.

“The Impact of Aging Boomers on Your Workplace” (SB)

Discusses ways that the “Silver Tsunami” of Boomers leaving or staying in the workplace will impact how business owners do business; also reviews the need to prepare a business for the children of aging Boomers who will increasingly need to provide care and support for this enormous cohort of individuals.

“Improving Your Communication Skills” (C, E, HC, L, SB)

Allows individuals to identify how their personality contributes to their communication style, and reviews best practices of communication such as active listening and the importance of consistency in non-verbal and verbal messages.

Leadership Essentials” (L, SB)

Explores the concept of “Servant Leadership,” the differences between being a “manager” and being a “leader,” and the importance of communication, consistency, and accountability in getting people to follow you.

“Mid-Stage Dementia Care At Home” (C)

Reviews ways to adjust to the changing needs of individuals entering this stage of the disease, including helping with hygiene activities, addressing the need to stop driving, and the importance of putting a support network in place for the individual, as well as the caregiver.

“Professionalism in the Workplace” (E, HC, L, SB)

Discusses what is considered “professional” vs. “unprofessional” behavior, as well as defining what constitutes harassment and a hostile work environment.  This session can also be adapted to include a review of an organization’s individual policies, including the company’s Mission, Vision Statement, and Code of Conduct.

“Understanding Brain Changes in Dementia” (C, HC)

Reviews what physical brain changes occur during dementia, how changes impact an individual’s abilities and behaviors, and what can be done to assist and support these individuals.

“Verbal & Non-Verbal Communication in Dementia Care” (C, HC)

Explains how individuals with dementia take in information, ways the communication areas of their brains are impacted by the disease, and how to interpret and send information effectively when interacting with them.

“What Is ‘Normal’ Aging” (C, HC)

Discusses physical and cognitive changes that occur as a normal part of the aging process, and reviews what may be considered the beginning stages of cognitive impairment or dementia-related illness.

C–Community Education     E–Employee Education     HC–Healthcare Employees     L–Leaders/Supervisors    SB-Small Businesses